At Souq Al KSA, we aim to provide a smooth and reliable shopping experience for all our customers across Saudi Arabia. Please review our shipping and delivery terms below:

Shipping Locations

  • We currently deliver across all major cities and regions in the Kingdom of Saudi Arabia.

  • Delivery may not be available in remote or restricted areas.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Once processed, you will receive a confirmation email/SMS with your tracking details.

Estimated Delivery Time

  • Standard delivery: 7–14 business days (depending on product type and supplier location).

  • Some products may take longer due to international shipping (dropshipping model).

Shipping Fees

  • Shipping charges are calculated at checkout and depend on product weight, size, and delivery location.

  • Occasionally, we offer Free Shipping promotions on select items.

Order Tracking

  • A tracking number will be provided once your order has been dispatched.

  • You can track your package through our website or the courier’s tracking page.

Delays

  • While we strive for timely delivery, delays may occur due to customs clearance, courier issues, or unforeseen events.

  • We will notify you promptly in case of any major delay.

Damaged or Lost Packages

  • If your order arrives damaged or does not arrive within the expected timeframe, please contact our support team within 7 days of the expected delivery date.

  • We will work with our shipping partners to resolve the issue or arrange a replacement/refund as per our Return Policy.