At Souq Al KSA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our policy below:
1. Eligibility for Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, items must be:
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Unused and in the same condition as received.
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In original packaging with all tags, labels, or seals intact.
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Certain items are non-returnable, including:
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Perishable goods (e.g., food, supplements, or consumables once opened).
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Personal care and hygiene products.
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Customized or clearance items.
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2. Return Process
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Contact our support team at souqalksaofficial@gmail.com with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Ship the product back to the address provided. (Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.)
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–14 business days.
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Shipping fees (if any) are non-refundable.
4. Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange, please contact us within 7 days of delivery.
5. Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
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We will arrange a replacement or full refund at no additional cost to you.
6. Order Cancellations
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Orders can only be canceled within 12 hours of purchase.
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Once the order is processed and shipped, cancellations are not possible.
7. Contact Us
For return or refund requests, please reach us at:
Email: souqalksaofficial@gmail.com
Address:
- Street Umm Al Qura District Al-Hindawiyah City Makkah Al-Mukarramah Building Number 3695 Extension Number 9258 Postal Code 24232
Call: +971 56 293 0067