At Souq Al KSA, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us. By using our website, you agree to the practices outlined below.

1. Information We Collect

When you visit or purchase from Souq Al KSA, we may collect the following information:

  • Personal details (name, email address, phone number, billing/shipping address).

  • Order details and purchase history.

  • Device and browsing information (IP address, browser type, cookies, etc.).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support and handle inquiries.

  • Improve our website, services, and product offerings.

  • Send you promotions, offers, and updates (only if you subscribe).

  • Ensure secure transactions and prevent fraud.

3. How We Protect Your Information

  • We use industry-standard security measures (SSL encryption, secure servers, and payment gateways).

  • We never share or sell your personal data to third parties for marketing purposes.

  • Only authorized staff have access to customer data for order fulfillment and support.

4. Sharing Information with Third Parties

We may share limited information with:

  • Payment processors to complete transactions securely.

  • Shipping and courier partners to deliver your orders.

  • Legal authorities if required by law.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality and performance.

  • Personalize your shopping experience.

  • Analyze site traffic for improvements.
    You can disable cookies in your browser settings, but some site features may not work properly.

6. Your Rights

As a customer, you have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing emails at any time.

  • Request details about how we handle your data.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions or requests regarding your personal data, please contact us:

Email: souqalksaofficial@gmail.com

Address: Street Umm Al Qura District Al-Hindawiyah City Makkah Al-Mukarramah Building Number 3695 Extension Number 9258 Postal Code 24232

Call: +971 56 293 0067