1. What is Souq Al KSA?
Souq Al KSA is your one-stop online marketplace in Saudi Arabia, offering trending, high-quality, and reliable products through trusted suppliers.
2. Do you deliver all over Saudi Arabia?
Yes, We deliver to all major cities and regions across the Kingdom of Saudi Arabia. Some remote areas may have limited delivery options.
3. How long does shipping take?
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Standard delivery usually takes 7–14 business days, depending on the product and supplier location.
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Some international items may take longer due to customs clearance.
4. How much is the shipping fee?
Shipping fees are calculated at checkout based on the product weight, size, and delivery location. From time to time, we offer Free Shipping promotions.
5. What payment methods do you accept?
We currently only accept Cash on Delivery payment system.
6. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your package on the courier’s website.
7. Can I cancel my order?
Yes. Orders can be canceled within 12 hours of purchase. After processing/shipping, cancellations are not possible.
8. What is your return policy?
You may request a return within 7 days of delivery, provided the item is unused, in original packaging, and meets our Refund & Return Policy requirements.
9. What if I receive a damaged or wrong product?
Please contact our support team within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.
10. Do your products come with a warranty?
Some items (like electronics or watches) may include a supplier warranty. Details are provided on individual product pages.
11. Are your wellness/health products safe?
Yes. All health and wellness products are sourced from reliable suppliers. However, we recommend consulting a healthcare professional before use.
12. How do I contact customer support?
You can reach us at:
Email: souqalksaofficial@gmail.com
Address: Street Umm Al Qura District Al-Hindawiyah City Makkah Al-Mukarramah Building Number 3695 Extension Number 9258 Postal Code 24232
Call: +971 56 293 0067
Our team will respond within 24–48 hours.